Membership Experience Manager

Job description

Job title: Membership Experience Manager

Location: Chicago, IL  

Do you have a 'customer' first mind-set? Are you driven, high energy, creative, and a natural problem solver? 

We are looking for a Membership Experience Manager to join our Path to Purchase Institute (P2PI) brand. The P2PI is a global association serving the needs of 300+ retailers, brands and agencies offering a full suite of tools to help our members to define consumer marketing and the overall shopping experience. As a Membership Experience Manager, you will serve as a central point of contact for our members ensuring that they get the most out of the their P2PI membership benefits. You will build strong relationships with clients and serve as a valuable resource to meet and exceed expectations.


Role responsibilities:

  • Interact with members and prospects from Fortune 1000 CPG companies, major retailers, marketing agencies and solution providers
  • Respond to inbound inquiries about P2PI membership resources and programming
  • Maintain detailed records of all engagement activities including opportunities, challenges, event participation and member roster updates in P2PI CRM databases.
  • Deliver a welcome experience for new members (website tours, conference calls, etc.); responsible for guiding them through member benefits and resources including : event calendar, key points of contact, and more, ensuring that they receive the most of their membership experience
  • Conduct member-training tours of Institute website, communicates dates to members, conducts monthly on line tours and tracks attendee participation.
  • Ability to forge relationships with various levels of leaders and individuals from our member companies.
  • Provides feedback to improve and develop new services to our Institute members
  • Deliver summary membership reports on a weekly, monthly, annual basis
  • Assist member development and sales teams in the member renewal process
  • Be a passionate advocate of the Path to Purchase Institute and Membership Value.

Job requirements

  • 3+ years of experience in a customer or member facing support role. Membership organization experience a plus.
  • Demonstrated success in relationship building and customer service success. Demonstrated ability to work independently as a self-starter, but also in a team sales environment
  • Strong interpersonal skills and ability to communicate clearly and effectively; has professional, high energy demeanor
  • Attention to detail and has data management skill
  • Retail and consumer goods industry knowledge is preferred

Customer Service | Customer Support | Customer Success


About the company:

EnsembleIQ: we believe in solving big problems and inspiring bold ideas. We are a premier business intelligence company, which exists to help people and their organizations succeed. We empower retailers, consumer goods manufacturers, technology vendors, marketing agencies and a vast ecosystem of service providers by leveraging an integrated network of media and information resources that connect and provide actionable marketplace intelligence.

 The company’s suite of offerings includes unrivaled cross-channel platforms encompassing print and digital media, industry forums and councils, invaluable marketplace databases, high-performing events and proprietary research on consumers, shoppers and retailers.

 As part of the EnsembleIQ family of brands, The Path to Purchase Institute is a global association serving the needs of retailers, brands, agencies and the entire ecosystem of solution providers along the path to purchase. We champion shopper centric thinking and practice that help define the ongoing evolution of consumer marketing and the overall shopping experience.